Industry: Ecommerce

China’s Amazon for MRO Goods Improves Order Processing Time by 800%

How did ZKH Industrial Supply Achieve Such Dramatic Results After Practicing SAFe for Less Than a Year?

As one of the leading MRO and C-paAs one of the leading MRO and C-parts consolidators in China, ZKH Industrial Supply provides industrial accessories, consumables, general equipment, and spare parts. In just one year, this China-based leader for MRO goods was delighted with the dramatic improvements they achieved after adopting SAFe and applying Lean Portfolio Management:

• 800% improvement in order processing time
• 17% reduction in lead time of order to delivery
• Online orders increase dramatically due to real-time order visibility

In this video, you will get the behind-the-scenes story of how ZKH was able to achieve these impressive results. Topics include:

• How ZKH partnered with Accenture and utilized SAFe as an organization transformation framework
• Setting up up the Value Realization Office, and applying SAFe Lean Portfolio Management to prioritize business demands and match investments to help realize business strategy
• Identifying and creating agile cross-functional product delivery teams
• Driving collaboration between R&D and business with a focus on customer demand and continuous value delivery

Presented at the 2021 Global SAFe Summit, October 2021 by:

• Guangdao Liu, Manager /ZKH Industrial Supply Co., Ltd
• Jasmine Zhang, Agile Practise Lead of Greater China /Accenture