NTT DATA Customer Story – NTT DATA: Japanese Payment Services Leader Transforms Organizational Culture and Improves Business Agility with SAFe Share: NTNTT DATA brings the first Japanese customer story to the SAFe Summit audience. Headquartered in Tokyo and operating in more than 50 countries as a top 10 global IT services provider, NTT Data turned to SAFe to improve its ability to respond to market demands and stay ahead of a growing number of competitors. In his presentation, Product Manager Takenori Osada describes the difficulty of introducing Agile in Japan, how their culture transformed, and how they applied SAFe in their Payments Services Division and were able to see significant improvements in employee Net Promoter Scores, time-to-market, productivity, and quality. SAFe is essential for us to be able to compete in the payment market. This resulted in an investment cost advantage.” —Director (Business owner) Presented at the Global SAFe Summit, October, 2020. Back to: Customer Stories Explore more Customer Stories Next: Aegon Asset Management Customer Story Learn about Aegon Asset Management
Accenture – Benefits of SAFe in Professional Services “Enhanced SAFe processes are key to attaining solution alignment between different scrum teams.” Industry: Professional Services The partner that made it happen: See Partner Introduction As many companies struggle to implement Agile at scale in distributed environments, this case study describes Accenture’s experience enabling faster delivery and speed-to-market by implementing Agile programs using SAFe, along with adoption of DevOps principles. Accenture is a $30 billion global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries, named by Fortune magazine as one of the top 100 companies to work for from 2009-2015. As part of their effort to accelerate software delivery, Accenture has adopted Agile and DevOps on a large scale across its Global Delivery Network, leveraging the Scaled Agile Framework® (SAFe®) with a range of tools. In addition, Accenture helps its clients successfully shift to Agile development using SAFe along with DevOps to drive high performance. In the provided case study, Accenture shares its insights on addressing process, organization, and tool challenges, including: Solution misalignment between teamsIntegration of Agile with WaterfallDifferent timezones, customs, and cross-team activitiesDifferent DevOps tools between teams Early Quantitative Benefits The early benefits are compelling: 50% improvement in merge and retrofit (based on the actual effort tracked) 63% improvement in software configuration management (effort to support SCM activities) 59% improvement in quality costs (percentage of defects attributed to SCM and deployment) 90% improvement in build and deployment (process and effort to raise deployment requests) Early Qualitative Benefits Improved demand management and traceability from portfolio through to Agile delivery teams Granular configuration management and traceability Integration with Agile lifecycle tools to allow story-based, configuration management driven from meta data Real-time traceability of status for build and deployment Automated build and deployments, including “one-button deployment” Developer efficiencies as a consequence of improved tool interaction times and processes Many thanks to Accenture’s Mirco Hering, APAC lead for DevOps and Agile, Andrew Ball, senior manager, and Ajay Nair, APAC Agile lead for Accenture Digital, for taking the time to share their insights and learnings. Their story is an inspiration to all of us in the SAFe community. Download the Full Case Study Share: Facebook Instagram Twitter Reddit Mail Link Back to: All Case Studies Explore more Case Studies Suggested Case Study: Royal Philips Read the Case Study